mojok34Frequently Asked Questions

We at mojok34 operate only in jurisdictions where local law permits online gaming and sportsbook betting. We do not offer our services in countries or regions where online wagering is prohibited. At registration, you will confirm that you are accessing mojok34 from a supported jurisdiction. Users in cities like Jakarta, Surabaya, Bandung, and Medan may access mojok34 if local law in their region permits. We enforce geographic verification using IP address and payment method information. If we detect access from a prohibited jurisdiction, we will suspend your account. You are solely responsible for verifying that access and use of mojok34 comply with the laws of your own jurisdiction before you register or deposit.

KYC (Know Your Customer) verification is mandatory before you can access sportsbook betting, live-dealer tables, or slot games on mojok34. We require two documents: a government-issued identity document (national ID card, passport, or driver's licence) and a proof-of-address document (utility bill, bank statement, or rental agreement). Upload clear, legible photos of both documents via your account settings. Our verification team reviews documents within hours on business days. Once approved, your account is unlocked for all mojok34 services. If your documents are unclear or information does not match your registration details, we will request new uploads. Keep your registered information current; outdated or false details may result in account suspension and forfeiture of balance.

If you cannot log in to your mojok34 account or see unexpected activity, contact our support team immediately. Do not attempt to log in repeatedly if you receive an error. If you forget your password, use the "Forgot password?" link on the login page to receive a password-reset email. Click the link in the email to create a new password. If you suspect someone else accessed your account, change your password immediately and contact support to report the incident. We will review your account activity and, if fraud is detected, take protective measures. Always use a unique, strong password; never share your login details with anyone. If you use a shared device, log out of mojok34 after each session and clear your browser cache.

If your deposit or withdrawal does not complete, check the transaction status in your mojok34 account under "Transaction history". E-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment) and e-wallet transfers typically complete within minutes during business hours. Bank transfers to mobile banking, local payment, online payment, e-wallet follow standard inter-bank settlement and may take one to two business days. If a transaction shows "pending" longer than expected, contact our support team with your transaction ID and date. If your deposit failed but your e-wallet or bank account was debited, do not deposit again — contact support immediately to request a refund investigation. For withdrawals, ensure your registered payment method is current and your account is verified. Large withdrawals may trigger additional verification before processing.

mojok34 does not charge deposit or withdrawal fees. However, your payment provider (your bank, e-wallet, or mobile banking operator) may apply transaction costs depending on the method and amount. For example, your bank may charge for inter-bank transfers; your e-wallet may charge a fee on transfers above a certain amount. These third-party fees are outside mojok34's control. Always check your payment provider's fee schedule before initiating a transaction. When you withdraw, funds return to your original deposit method. If you funded via local payment, your withdrawal goes back to that same online payment wallet. No conversion fees apply. If your payment provider has changed since your initial deposit, update your account details in mojok34 before withdrawing, or contact support for guidance.

Before you place your first sportsbook bet or sit down at a live-dealer table on mojok34, read the relevant game rules. For Liga 1 and other sportsbook markets, understand how odds are calculated, how ties are settled, and what happens if a match is postponed or abandoned. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), familiarize yourself with hand rankings, payout rules, and side-bet mechanics. For slot games like Aviator, Sweet Bonanza, and Gates of Olympus, review the pay table and RTP (return-to-player percentage). For esports betting on Mobile Legends or Free Fire, understand tournament brackets and match outcomes. All rules are displayed in-game or in the game details page before you bet. If anything is unclear, do not bet — contact support first.

mojok34 occasionally offers promotions for new accounts. Any active offer is displayed in your account dashboard after registration and verification. We do not advertise fixed bonus amounts or unrealistic percentages. If a promotion is available, the terms and conditions will specify eligibility, wagering requirements, and any restrictions. Read the terms carefully before claiming. Some offers apply only to specific games or markets (e.g., sportsbook bets only, not live-dealer). Some require a minimum deposit or bet amount. If you have questions about a promotion, contact our support team before you claim it. Promotions are subject to change without notice. We reserve the right to suspend or withdraw any promotion at any time, especially if fraudulent activity is detected.

Our support team at mojok34 handles English and Indonesian. Contact us via the Help portal on your account dashboard or send an email to our support address listed in the footer. We respond to inquiries during business hours. For urgent issues (account suspension, suspected fraud, payment problems), mark your message "urgent" to prioritize it. Our team aims to respond within a few hours on weekdays. During holidays like Idul Fitri and Idul Adha, response times may be longer. If you prefer, you can also check our Help section in-app for self-service answers to common questions. Always include your account username, the date and time of the issue, and any relevant transaction IDs or screenshots when contacting support.